CrossRef Text and Data Mining
Result of CrossRef Text and Data Mining Search is the related articles with entitled article. If you click link1 or link2 you will be able to reach the full text site of selected articles; however, some links do not show the full text immediately at now. If you click CrossRef Text and Data Mining Download icon, you will be able to get whole list of articles from literature included in CrossRef Text and Data Mining.
Difference in Recognition of Internal Customer Service Quality of Outsourcing Staff in Hospital Using IPA
Sung-Soo Kim
J Health Info Stat. 2018;43(1):80-88.   Published online 2018 February 28    DOI: https://doi.org/10.21032/jhis.2018.43.1.80

Excel Download

Difference in Recognition of Internal Customer Service Quality of Outsourcing Staff in Hospital Using IPA
Journal of Health Informatics and Statistics. 2018;43(1):80-88   Crossref logo
Link1 Link2 Link3

Customer satisfaction assessment for “internal” suppliers
Managing Service Quality: An International Journal. 1996;6(1):45-48   Crossref logo
Link1 Link2

The UK’s Automobile Association: empowering staff for customer retention
Managing Service Quality: An International Journal. 1996;6(4):15-19   Crossref logo
Link1 Link2

Integrated customer relationship management for service activities
Managing Service Quality: An International Journal. 2008;18(5):496-511   Crossref logo
Link1 Link2

An empirical assessment of internal customer service
Managing Service Quality: An International Journal. 2001;11(5):350-358   Crossref logo
Link1 Link2

IT Service Quality in Outsourcing Relationships
Collaboration in Outsourcing. 2012;198-223   Crossref logo
Link1

Customer care versus customer count
Managing Service Quality: An International Journal. 1998;8(5):327-338   Crossref logo
Link1 Link2

The impact of internal service quality on customer service behaviour
International Journal of Quality & Reliability Management. 2008;25(9):943-954   Crossref logo
Link1 Link2

Using ISO 9000 to improve customer service
Training for Quality. 1997;5(3):126-129   Crossref logo
Link1 Link2

The impact of outcome quality, interaction quality, and peer‐to‐peer quality on customer satisfaction with a hospital service
Managing Service Quality: An International Journal. 2013;23(3):188-204   Crossref logo
Link1 Link2

This metadata service is kindly provided by CrossRef from May 29, 2014. J Health Info Stat has participated in CrossRef Text and Data Mining service since March 1, 2016.