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Difference in Recognition of Internal Customer Service Quality of Outsourcing Staff in Hospital Using IPA
Sung-Soo Kim
J Health Info Stat. 2018;43(1):80-88.   Published online 2018 February 28    DOI: https://doi.org/10.21032/jhis.2018.43.1.80

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Difference in Recognition of Internal Customer Service Quality of Outsourcing Staff in Hospital Using IPA
Journal of Health Informatics and Statistics. 2018;43(1):80-88   Crossref logo
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Internal customer satisfaction
Managing Service Quality: An International Journal. 1991;1(3):141-144   Crossref logo
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The impact of outcome quality, interaction quality, and peer‐to‐peer quality on customer satisfaction with a hospital service
Managing Service Quality: An International Journal. 2013;23(3):188-204   Crossref logo
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Effects of Perceived Value, Service Quality and Customer Trust in Home Delivery Service Staff on Customer Satisfaction: Evidence from Pakistan
International Journal of Management Research and Emerging Sciences. 2022;12(4):   Crossref logo
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The UK’s Automobile Association: empowering staff for customer retention
Managing Service Quality: An International Journal. 1996;6(4):15-19   Crossref logo
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Customer service: made to measure (outsourcing customer services management at TM Lewin Shirts)
Strategic Direction. 2008;24(11):   Crossref logo
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IT Service Quality in Outsourcing Relationships
Collaboration in Outsourcing. 2012;198-223   Crossref logo
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Measuring internal customer satisfaction
Managing Service Quality: An International Journal. 2000;10(3):178-186   Crossref logo
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The impact of internal service quality on customer service behaviour
International Journal of Quality & Reliability Management. 2008;25(9):943-954   Crossref logo
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An empirical assessment of internal customer service
Managing Service Quality: An International Journal. 2001;11(5):350-358   Crossref logo
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