Difference in Recognition of Internal Customer Service Quality of Outsourcing Staff in Hospital Using IPA
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Internal customer satisfaction
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The impact of outcome quality, interaction quality, and peer‐to‐peer quality on customer satisfaction with a hospital service
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The UK’s Automobile Association: empowering staff for customer retention
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Effects of Perceived Value, Service Quality and Customer Trust in Home Delivery Service Staff on Customer Satisfaction: Evidence from Pakistan
International Journal of Management Research and Emerging Sciences. 2022;12(4):
Customer service: made to measure (outsourcing customer services management at TM Lewin Shirts)
Strategic Direction. 2008;24(11):
IT Service Quality in Outsourcing Relationships
Collaboration in Outsourcing. 2012;198-223
Measuring internal customer satisfaction
Managing Service Quality: An International Journal. 2000;10(3):178-186
The impact of internal service quality on customer service behaviour
International Journal of Quality & Reliability Management. 2008;25(9):943-954
An empirical assessment of internal customer service
Managing Service Quality: An International Journal. 2001;11(5):350-358