The Effect of Outpatients’ Perceived Service Quality on Satisfaction with Treatment and Willingness to Recommend Hospital
Journal of Health Informatics and Statistics. 2019;44(4):349-358 
The relationship between perceived service quality and patient willingness to recommend at a national oncology hospital network
BMC Health Services Research. 2011;11(1):
THE EFFECT OF SERVICE QUALITY AND HOSPITAL IMAGES ON PATIENT SATISFACTION (Survey of Outpatients at Saraswati Cikampek General Hospital)
Manajemen Bisnis. 2020;9(2):
Customer Satisfaction and Willingness to Pay OnDemand Entertainment Streaming Service: The Role of Service Quality and Perceived Values
2020 International Conference on Information Technology Systems and Innovation (ICITSI). 2020;
The effect of managerial practice on employee‐perceived service quality
Managing Service Quality: An International Journal. 2009;19(4):431-455
Perceived Service Quality among Outpatients Visiting Hospitals and Clinics and Their Willingness to Re-utilize the Same Medical Institutions
Journal of Preventive Medicine and Public Health. 2009;42(3):151
Examining the effect of servicescape, perceived service quality and emotional satisfaction on hospital image
International Journal of Pharmaceutical and Healthcare Marketing. 2021;15(4):617-632
An Investigation of Service Quality—Willingness to Recommend Relationship across Patient and Hospital Characteristics
Journal of Health Management. 2016;18(1):49-69
Structural Equation Modeling for Public Hospital Quality of Care, Image, Role Performance, Satisfaction, Intent to (Re)visit, and Intent to Recommend Hospital as Perceived by Community Residents
Journal of Korean Academy of Nursing. 2016;46(1):118
Antecedents and effects of emotional satisfaction on employee‐perceived service quality
Managing Service Quality: An International Journal. 2008;18(4):370-386