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The Effect of Outpatients’ Perceived Service Quality on Satisfaction with Treatment and Willingness to Recommend Hospital
Myong Sun Cho
J Health Info Stat. 2019;44(4):349-358.   Published online 2019 November 30    DOI: https://doi.org/10.21032/jhis.2019.44.4.349

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The Effect of Outpatients’ Perceived Service Quality on Satisfaction with Treatment and Willingness to Recommend Hospital
Journal of Health Informatics and Statistics. 2019;44(4):349-358   Crossref logo
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The relationship between perceived service quality and patient willingness to recommend at a national oncology hospital network
BMC Health Services Research. 2011;11(1):   Crossref logo
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The effect of managerial practice on employee‐perceived service quality
Managing Service Quality: An International Journal. 2009;19(4):431-455   Crossref logo
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Antecedents and effects of emotional satisfaction on employee‐perceived service quality
Managing Service Quality: An International Journal. 2008;18(4):370-386   Crossref logo
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Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance
Managing Service Quality: An International Journal. 2006;16(5):501-519   Crossref logo
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Structural Equation Modeling for Public Hospital Quality of Care, Image, Role Performance, Satisfaction, Intent to (Re)visit, and Intent to Recommend Hospital as Perceived by Community Residents
Journal of Korean Academy of Nursing. 2016;46(1):118   Crossref logo
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Effects of Level of Internet Retailer’s Service Quality on Perceived Apparel Quality, Perceived Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions Toward an Internet Retailer
Clothing and Textiles Research Journal. 2009;28(1):56-73   Crossref logo
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Perceived Service Quality and Customer Loyalty: The Mediating Effect of Passenger Satisfaction in the Nigerian Airline Industry
International Journal of Management and Economics. 2016;52(1):94-117   Crossref logo
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Perceived service quality’s effect on patient satisfaction and behavioural compliance
International Journal of Health Care Quality Assurance. 2015;28(3):300-314   Crossref logo
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Monitoring Customer Perceived Service Quality and Satisfaction during the Construction Process
Construction Economics and Building. 2015;15(1):19-42   Crossref logo
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