PublisherDOIYearVolumeIssuePageTitleAuthor(s)Link
Journal of Health Informatics and Statistics10.21032/jhis.2019.44.4.3492019444349-358The Effect of Outpatients’ Perceived Service Quality on Satisfaction with Treatment and Willingness to Recommend HospitalMyong Sun Chohttp://e-jhis.org/upload/pdf/jhis-44-4-349.pdf, http://e-jhis.org/journal/view.php?doi=10.21032/jhis.2019.44.4.349, http://e-jhis.org/upload/pdf/jhis-44-4-349.pdf
BMC Health Services Research10.1186/1472-6963-11-462011111The relationship between perceived service quality and patient willingness to recommend at a national oncology hospital networkChristopher G Lis, Mark Rodeghier, Digant Guptahttp://link.springer.com/article/10.1186/1472-6963-11-46/fulltext.html, http://link.springer.com/content/pdf/10.1186/1472-6963-11-46.pdf, http://link.springer.com/content/pdf/10.1186/1472-6963-11-46, http://link.springer.com/content/pdf/10.1186/1472-6963-11-46.pdf
Manajemen Bisnis10.22219/jmb.v9i2.10509202092THE EFFECT OF SERVICE QUALITY AND HOSPITAL IMAGES ON PATIENT SATISFACTION (Survey of Outpatients at Saraswati Cikampek General Hospital)Diana Rizqiah Diputri, Abdul Yusufhttp://ejournal.umm.ac.id/index.php/jmb/article/viewFile/10509/pdf, http://ejournal.umm.ac.id/index.php/jmb/article/viewFile/10509/pdf
2020 International Conference on Information Technology Systems and Innovation (ICITSI)10.1109/icitsi50517.2020.92649532020Customer Satisfaction and Willingness to Pay OnDemand Entertainment Streaming Service: The Role of Service Quality and Perceived ValuesFatimah Azzahro, Joshua Valdamer Ghibran, Putu Wuri Handayanihttp://xplorestaging.ieee.org/ielx7/9264904/9264905/09264953.pdf?arnumber=9264953
Managing Service Quality: An International Journal10.1108/096045209109715482009194431-455The effect of managerial practice on employee‐perceived service qualityTerje Slåttenhttp://www.emeraldinsight.com/doi/full-xml/10.1108/09604520910971548, https://www.emerald.com/insight/content/doi/10.1108/09604520910971548/full/xml, https://www.emerald.com/insight/content/doi/10.1108/09604520910971548/full/html
Journal of Preventive Medicine and Public Health10.3961/jpmph.2009.42.3.1512009423151Perceived Service Quality among Outpatients Visiting Hospitals and Clinics and Their Willingness to Re-utilize the Same Medical InstitutionsMinsoo Jung, Keon-Hyung Lee, Mankyu Choihttp://www.jpmph.org/upload/pdf/jpmph-42-151.pdf, http://www.jpmph.org/upload/pdf/jpmph-42-151.pdf
International Journal of Pharmaceutical and Healthcare Marketing10.1108/ijphm-04-2020-00262021154617-632Examining the effect of servicescape, perceived service quality and emotional satisfaction on hospital imageManik Batra, Udita Tanejahttps://www.emerald.com/insight/content/doi/10.1108/IJPHM-04-2020-0026/full/xml, https://www.emerald.com/insight/content/doi/10.1108/IJPHM-04-2020-0026/full/html
Journal of Korean Academy of Nursing10.4040/jkan.2016.46.1.1182016461118Structural Equation Modeling for Public Hospital Quality of Care, Image, Role Performance, Satisfaction, Intent to (Re)visit, and Intent to Recommend Hospital as Perceived by Community ResidentsEun Jeong Hwang, In Ok Simhttps://synapse.koreamed.org/DOIx.php?id=10.4040/jkan.2016.46.1.118, http://synapse.koreamed.org/pdf/10.4040/jkan.2016.46.1.118, https://synapse.koreamed.org/DOIx.php?id=10.4040/jkan.2016.46.1.118, https://jkan.or.kr/Synapse/Data/PDFData/0006JKAN/jkan-46-118.pdf
Journal of Health Management10.1177/0972063415625508201618149-69An Investigation of Service Quality—Willingness to Recommend Relationship across Patient and Hospital CharacteristicsUgur Yavas, Emin Babakus, Kevin W. Westbrook, Cori Cohen Grant, George D. Deitz, Ed Rafalskihttp://journals.sagepub.com/doi/pdf/10.1177/0972063415625508, http://journals.sagepub.com/doi/pdf/10.1177/0972063415625508
Managing Service Quality: An International Journal10.1108/096045208108856172008184370-386Antecedents and effects of emotional satisfaction on employee‐perceived service qualityTerje Slåttenhttp://www.emeraldinsight.com/doi/full-xml/10.1108/09604520810885617, http://www.emeraldinsight.com/doi/full/10.1108/09604520810885617