| Home | E-Submission | Sitemap | Editorial Office |
 J Health Info Stat > Volume 34(2); 2009 > Article
 J Health Info Stat 2009;34(2):177-187.
 신규환자의 재방문에 영향을 미치는 요인분석 황성완 , 김선희 The Characteristic Factors Affecting New Outpatients Revisit Sung Wan Hwang , Sun Hee Kim ABSTRACT Objectives:This study aims to analyze the characteristics which new outpatients revisit in a hospital. Using this study, hospital managers can make efficient customer relationship. Methods:This is based on the medical record data of patients in the hospital. 9,392 outpatients cases were used, that patients visited the first time between August and September in 2003, and revisited till December in 2006. Results:In coefficient of determination of logistic regression, model 1 was 23.4%, Model 2 was 34.7%, model 3 was 23.2% and model 4 was 12.8%. Classification rate of model 1 was 74.1%, model 2 was 73.1%, model 3 was 68.6%, and model 4 was 65.5%. Conclusions:To make more useful model for other hospitals in Korea, each hospital manager needs to understand more of the hospital environment, the patient`s characteristics, and the business process. Key words: Revisit Characteristics, Customer Relation Management, Logistic Regression
TOOLS
Full text via DOI