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J Health Info Stat > Volume 49(2); 2024 > Article
J Health Info Stat 2024;49(2):117-124.
Published online: May 31, 2024.
DOI: https://doi.org/10.21032/jhis.2024.49.2.117

수술실 간호사의 언어폭력경험과 의사소통능력이 소진에 미치는 영향
변예솔1 , 노윤구2
1창원경상국립대학교병원 간호사
2국립창원대학교 간호학과 교수
Effects of Verbal Abuse Experience and Communication Competence on Burnout among Operating Room Nurses
Yesol Byon1 , Yoon Goo Noh2
1Nurse, Gyeongsang National University Changwon Hospital, Changwon, Korea
2Professor, Department of Nursing, Changwon National University, Changwon, Korea
Corresponding author:  Yoon Goo Noh,Tel: +82-55-213-3577, Email: ygnoh@hanmail.net
Received: March 10, 2024; Revised: April 12, 2024   Accepted: May 31, 2024.
ABSTRACT
Objectives:
The purpose of this study is to identify the effect of verbal abuse experience and communication competence on burnout among operating room nurses. This study is a cross-sectional descriptive study that tests the relationship between variables.
Methods:
Subjects were 134 operating room nurses working at one tertiary hospital and two general hospitals with more than 400 beds and data were collected from September 27 to October 17, 2022. The questionnaire included verbal abuse experience, communication competence, and burnout. Data were analyzed by descriptive statistics, t-test, one-way ANOVA, Pearson’s correlation, multiple regression analysis using SPSS WIN 27.0.
Results:
The mean score of verbal abuse experience was 2.03 ± 0.53, that of physician’s was 2.09 ± 0.54, that of nurses’ was 1.95 ± 0.70, that of communication competence was 3.60 ± 0.50, and that of burnout was 3.29 ± 0.78. Burnout has the positive relationship with the verbal abuse experience (r = 0.51, p < 0.001), whereas a negative correlation was observed with communication competence (r = -0.25, p = 0.003). Factors affecting burnout included verbal abuse experience (β = 0.26, p = 0.001), nursing job satisfaction; not satisfied (β = 0.26, p < 0.001), not healthy (β = 0.26, p = 0.009), nursing job satisfaction; moderate (β = 0.22, p = 0.002), and communication competence (β = -0.16, p = 0.027), with 46.1% explanatory power (F = 10.49, p < 0.001).
Conclusions:
This study shows that verbal abuse experience is factor that exacerbate burnout while communication competence is factor that reduce burnout in nurses. Therefore, a strategy are needed to prevent exposure to verbal abuse violence and improve communication competence.
Key words: Nurses, Operating room, Occupational stress, Competence, Burnout
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